Privacy Policy

In line with the new General Data Protection Regulations (GDPR) that came into effect in May 2018, HomesHub (and our parent company Plus Dane Housing) are dedicated to transparency our data processing practices, including how we collect, use and store information about you, and how we safeguard both you and your personal information.

If you have any questions or concerns relating to this policy and data protection, you can contact us here.

This website has been developed to provide you with a convenient and secure online service. HomesHub (and our parent company Plus Dane Housing) are committed to the online privacy of all of its users – by using this website (www.homeshub.co.uk), you are accepting the Terms and Conditions of use contained within this policy.

 

Notification of changes
From time to time it will be necessary to update this Privacy Policy. This is in order to ensure our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users, usually via email.

Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the Privacy Policy in force at the time the information was collected.

 

Information collected
HomesHub (and our parent company Plus Dane) are the sole owners of the information contained within this website. We will never sell, share or rent any information on the website to third parties in any way, but we may give out information to selected, relevant third parties if:

  • it is outlined in this Privacy Policy, or
  • it is stated on the web page at the point of collecting information from you, or
  • it is required by law.

The HomesHub website collects both personal and non-personal data about you in order to enhance your transaction with our website.

 

Non-personal data

We automatically receive and record information on server logs from your browser via a programme called Google Analytics – this allows us to collect statistical data about usage patterns on our website. Through Google Analytics, HomesHub can monitor things like:

  • How our users interact with our website (number of pages viewed and time spent on our website)
  • Whether you are a first-time user of HomesHub.co.uk, or if you have visited the site before
  • Device information, for example what hardware, software, model and browser you used to access our website
  • How you got to our website (whether directly or through a third party like a search engine)
  • General location information, such as what country/region you accessed our website from.

However, this information is captured through the use of cookies, which records all user’s internet usage via the IP (Internet Protocol) addresses of visitors, which is a numerical identifier that does not relate to any individual’s personal information. This means that all information collected that’s classified as ‘non-personal’ means that no personal information is gathered, so all visitors to our site remain anonymous. You can read more about our Cookie Policy here.

Please note – If you don’t want Google to collect your non-personal data for use on their Google Analytics software, you can opt-out by downloading and installing the Google Analytics Opt-Out Browser add-on here.

Personal data

Please note – you are not contractually obligated to give HomesHub any personal information in order to use our website. However, we do collect some basic details from users who make a specific enquiry or request. The personal information we collect includes (but may not be limited to):

  • Your name
  • Address
  • Telephone number
  • Email address
  • Postcode

Any information provided by users via online forms or email links on this website will be acted upon according to the content of the communication – HomesHub may contact users in order to reply to the issues raised. This contact will be via email, unless an alternative is specified.

HomesHub and Plus Dane may retain all communications received in order to produce statistical analysis reports on the comments received. All personal information collected on the website will be used for the purpose of delivering the service for which the information was supplied.

Personal data – active opt-in

At HomesHub, ensuring compliance with all relevant Data Protection regulations is of the utmost importance. That’s why, in line with the General Data Protection Regulations (GDPR), all forms on the HomesHub website which requires users to input their personal information has an active opt-in.

This means that, instead of relying on a tick box to say you don’t want to receive ongoing communications from us, HomesHub operates an active opt-in policy, which means that you’ve got to actively tick a box when submitting an online form to you give us your express permission to contact you with marketing materials and further updates from HomesHub.

You can still submit an enquiry without actively opted in – this just means that Building Relations will use your information for its intended purpose, and your information will be permanently deleted once the enquiry has been actioned (unless you at that point give us your explicit permission to retain your information).

Please note: under the Data Protection Act, you have the right to withdraw your permission at any time (even if you have actively opted in), at which point we will delete any information we hold on you.

Protecting your personal data

UK Data Protection Legislation means HomesHub follows strict security procedures in the storage and disclosure of information that you have given us, to prevent unauthorised access by any other third parties other than HomesHub and Plus Daane Housing.

HomesHub and Plus Dane Housing may monitor, record, store and use any telephone, email or other communication with you in order to check any instructions given to us, for training purposes, for crime prevention and to improve the quality of our customer service – but please note that access to all this user information is strictly prohibited.

Access to all our user information is restricted. Only employees who need the information to perform a specific job are granted access to personally identifiable information. The servers on which we store personally identifiable information are kept in a secure environment which is continually monitored and tested.

Your rights

Under the current Data Protection Act, you may request a copy of the personal information we hold about you. Please send such requests to:

HomesHub
90-94 Upper Parliament Street
Liverpool
L8 7SY

Please note: a small administration fee may be payable for this service. If you believe that any information we hold about you is incorrect or incomplete, you should write to us at your earliest convenience, and we will ensure that any information which is found to be incorrect will be corrected promptly.

Also, you have a right to opt out of our communications at all times, which you can do either by emailing [email protected] or by writing to us on the postal address above.

Third parties
HomesHub will not sell, trade or rent your personal information to others unless you have given us your permission. With your permission, we will only share your personal information with carefully chosen, reputable and trustworthy third parties.